Returns and Exchanges

Returns

We can accept returns from both UK and International customers as long it is within 30 days of placing your order. Please enclose your original order slip, dispatch note or order number and post back to the address below.

Ireland & Rest of Europe
Bshirt, 4 Castle Street, Totnes, Devon, TQ9 5NU.

Germany
Ezi Returns - The Bshirt, Industriestraße 30, 21394 Kirchgellersen.

Netherlands
Ezi Returns - The Bshirt, Euregioweg 350, 7532 SN Enschede, The Netherlands.

Because we are a small business we regret we cannot offer a pre-paid returns label. You must pay the postage to send the items back to us. We cannot take responsibility for items posted back to us without the proper postage paid.

Please be aware - if you return items purchased during a multi-buy discount which was based on cart value (ie: buy 2 get x% off) then your remaining cart MAY NO LONGER QUALIFY for the discount or free shipping threshold. 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 

Items are only eligible for refunds if they are unworn and in original packaging. 

Please be aware - if you return items purchased during a multi-buy discount which was based on cart value (ie: buy 2 get x% off) then your remaining cart MAY NO LONGER QUALIFY for the discount or free shipping threshold. 

Late or missing refunds

Refunds can take 10 working days to process once received at Bshirt HQ.
If you still have not received your refund yet, please contact us at eu@thebshirt.co.uk

Exchanges

We are more than happy to process exchanges and pride ourselves on excellent customer service. If you are wishing to exchange an item please return the unwanted item and indicate on the order slip which item you would like to exchange it for. 

If you need to exchange it for the same item, make a note on your order slip and post back to the address below.

Ireland & Rest of Europe

Bshirt, 4 Castle Street, Totnes, Devon, TQ9 5NU.

Germany

Ezi Returns - The Bshirt, Industriestraße 30, 21394 Kirchgellersen.

Netherlands

Ezi Returns - The Bshirt, Euregioweg 350, 7532 SN Enschede, The Netherlands.

Please be aware our stock levels are constantly changing. If your desired item is no longer in stock we will email you and we will find something that is in stock to exchange your item for.

Gifts

If an item was purchased with a gift certificate and shipped directly to you, you’ll receive store credit for the value of your return. Once the returned item is received, a store credit note will be issued to you.

Shipping

You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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